AI Agents
Give customers fast, useful answers around the clock, while your team keeps full control of anything complex or sensitive.
AI AgentsWhat this includes
How the handoff between agent and human actually works:
Routine questions, answered instantly
Common questions get resolved day or night, without waiting on a person.
Escalation with full context
Complex conversations reach your team with the history attached.
Trained on your material
Agents answer from your docs and past tickets, not generic web knowledge.
Not left to the agent alone
Judgment calls go to your team, not decided automatically.
Built with
How an agent gets built
Decide what it must never do
The list of categories that always reach a person is more important than the prompt. We write it down before anything else.
Give it your material
Answers come from your documentation, policies and past tickets, fetched at question time, so updating the source updates the answers.
Design the handover
When it escalates, the conversation goes with it. Nobody should have to repeat themselves to the human who picks it up.
Listen to real calls
We test by using it end to end, including the last two seconds, which is where the problems that lose you a customer actually live.
What you get
Common questions resolved day or night without waiting on a person
Answers drawn from your material, not generic web knowledge
Complex conversations escalated with the full history attached
A written list of what always goes to a human
Per-minute cost you can forecast before you commit
A voice or chat agent you can hear working before it goes live
Common questions
What does a voice agent cost to run?
It bills by connected minute, not by visitor. On current Azure VoiceLive pricing a real call works out around four to six cents a minute once audio in, audio out and the growing conversation context are added up, so an hour of talk time sits near three dollars. We do the arithmetic with your call volume before you commit.
Will it make things up?
That is what the escalation list is for. Answers are fetched from your own material rather than recalled, and anything outside it goes to a person instead of being guessed at. An agent that confidently invents a refund policy costs far more than it saves.
Can it hand over to our team?
Yes, and the conversation goes with it. Deciding which categories always escalate is the first thing we do, not an afterthought.
How long does it take to set up?
It depends mostly on the state of your documentation. The agent is quick; assembling the material it answers from is usually the longer half.
Can we hear one first?
There is one on this site. Use the call button and talk to it, including asking it something it should refuse to answer.
Often paired with
AI Automation
Route what the agent captures into the systems your team already uses.
Read more →Custom Model Development
When answers need a model trained on your data rather than a general one.
Read more →What a voice agent costs
The real per-minute numbers, and where the money actually goes.
Read more →Thinking about AI Agents?
Tell us where it hurts and what you've already tried. We'll reply within one business day with a straight answer, not a sales pitch.